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Karamba - 2200 declined
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Hi There, on 14th Feb I won 2200 (Not signed up to any bonus). I waited the 48 hours as requested and submitted my documents. I received an email saying it was being processed, then checked my casino account which said it was declined. The chat operator advised there was a problem with my card which is not the case as I have checked with my bank. Any help would be appreciated
4 Responses
Hi edward51256,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi edward51256,
I'm following-up on the above?
Thanks,
ThePOGG
Hi edward51256,
If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
edward51256 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Karamba
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
February 20, 2021
Hi edward51256 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 5th of March let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG