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Karamba - Cancelled 3000 euro winning
Ruling
Resolved - Both the submitting complainant and Karamba Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
Hello
I received an email with a 50 bonus so i depositted 200 euro and gained 100 Bonus
I completed the wager on 4 euro stake and had an endbalance of 3000Euro
Next day my withdrawal was cancelled due to mistaken the max betting rule
Of course i read the terms before i started to play
I dont know english good so i read the german version of the terms
In the german agbs it says no more bets than 4Euro thats what i did but after contacting support several times they told me that in the english agbs it says no more and equal to 4euro
How should i know
Is it my fault when they arent able to write down the correct translation of the english version definetely not
Hopefully you can help me
Kind regards
5 Responses
Hello
Are there any updates?
Kind regards
BilalK60
Hi BilalK60,
Karamba inform us that they have restored your balance. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Yes they did
Thank you
Hi BilalK60,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
BilalK60 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Karamba
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
May 26, 2020
Hi bilalk60 - welcome to ThePOGG.com!
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG