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Karamba - Missing withdrawals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Karamba Casino Review.

Player's Complaint

I made a withdrawal two days ago, the casino is giving me excuses that they have issues with Trustly withdrawals. However, they are accepting trustly deposits, and they have not contacted me and offered any other withdrawal method, for example, normal bank transfer. I have verified my account already and once made a successful withdrawal. The casino states that it has had issues paying withdrawals since last weekend and that they have no idea when the problem is solved. Customer service keeps on copying the same text about the delay, without looking into it. I start to feel it is a scam, or a problem that the casino has in relation to its funds.

Read the casino review

4 Responses

User icon
ThePOGG
November 1, 2020

Hi honojojo - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 13th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
November 13, 2020

Hi honojojo,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2020

Hi honojojo,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2020

Hi honojojo,

If we haven't heard from you by Friday the 11th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

honojojo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

November 1, 2020

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