Karamba - No methods to cashout, contacted support but still no answers

Hi adanedhel - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello ThePOGG,

I don't want to complain against Karamba, it's a very good an website, I just want to know what will happen. Will I have a wire transfer option to do cashouts in the future ? Will they have to use an non-ordinary way to proceed to a one-time cashout.

I sent a message to the customers support when I uploaded my documents in the past but yesterday I resubmitted a cashout via my credit card, so they know that I still want to do a cashout, I think that they might check out my documents when they will see my cashout request.

Also please note that the e-mail is old, while waiting for an answer I continued to play and now my balance is in the 4 digits.

Thank for the quick answer and for your help I appreciate it very much

,it's a very good website*

I should've resubmitted a cashout request sooner, that was my error, now I'm sure I'll get an answer quickly to my question so I'll wait and check my e-mail, hoping that I'll not receive the same e-mail as before.

Hi Adanedhel,

Whether you consider this a "complaint" or just a bit of a "problem", we're happy to help try and sort it either way.

I'll let you know when we hear from the operator, but hopefully you'll have this fixed before then.

Thanks,

ThePOGG

I got an answer, they will proceed to my cashout next monday and now I can cashout when I want via the "wire transfer" option they added to my cashout methods, that's fantastic.

I'll definitely continue to play on this online casino, now my goal is to climb the VIP ladder to get bonuses on all deposits and various offers.

As I though, I only had to request a second cashout, they verified my documents and resolved my issue in 2 days.

I'll let you know how everything went once they'll have procedeed to the cashout.

Hi Adanedhel,

Thanks for the update! It is very much appreciated!

I'll wait to hear back from you and once you confirm receipt of your funds close this complaints.

ThePOGG

Ok case closed, Karamba deposited my withdrawal in my bank account, and without fees. I got the full amount of my withdrawal.

Thank you for paying attention to my case, as I said I only needed to request the withdrawal a second time and they checked my e-mails, confirmed my documents and immediately proceeded to the withdrawal, their team is very professional and I'm happy that it was on their casino that I won, the process could have been "different" on another casino by seeing the amounts of complaints.

So the error was mine, I submitted my documents without sending notifications and my notification has been to request again the withdrawal.

I won't close the thread now so you can see how that ended.

2 days to proceed to a bank transfer from Malta to Canada, that's amazing.

Thank again

Ok well l can't close it anyway, you have full power I misread your last message.