Karamba - Problem with withdrawal

Hi gingerlime - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please quote the full email that the operator sent to you about this matter.

Thanks,

ThePOGG

I attach below the email Karamba sent me on 9 Jan 2023:

Mr/Ms Petr,

We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks and breaching several T&C points including the below:

19.19.

We reserve the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.

1.2.

Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, we reserve the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.

21.3.

If you have played in a professional capacity, or in tandem with other customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Winnings Per Month limit permitted for a single Customer (as outlined at section 20 above). Aspire Global International LTD is for sole use on an individual basis and for personal entertainment only.

As a result of the investigation conducted into this matter, we have taken the following action on Karamba account;

• All pending Cashout requests have been voided

• The account with [brand.name] permanently suspended

We must further advise you that the business relationship between us has ended, please refrain from opening any new accounts with us this also means using amended details or alias. Any new accounts located will also have the above action taken

Regards,

Team Karamba

Hi gingerlime,

Have you been coordinating your bets with any other player/s?

Thanks,

ThePOGG

No, I haven't

Date – 29/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Karamba casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG