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Karamba - Stallin/delying withdraw since 07.10.2020
Ruling
Resolved - Both the submitting complainant and Karamba Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Karamba Casino Review.
Player's Complaint
My withdraw was fully posseced 07.10.2020 from Karamba casino to Neteller. Thats 16 days ago now and 70.000,- is to much money not to make a complain here. The Neteller transaction should be Max 24houers.
They are telling me they have made the withdraw but its some kind of problem with Neteller and are waiting for a reply from them. I have called Neteller and they tell me if Karamba have made the transaction they have to give me a 15digit transaction ID. A 15digit number is always generated for every transaction to/from Neteller. Karamba is not letting me get that info so Neteller can check out the transaction. Neteller have escalated the case. Karamba is stalling and its difficult to Get sorted out. They have to talk to finance and the leaders have to see the case...
My Karamba
7 Responses
Ty☺️
Have you contacted the casino Karamba ? Any news?
Hi CH1985,
Our understanding is that you have been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hello. I have not Get paid!!! Tried to withdraw 3 times to Neteller and the money came back to my casino account 1-2weeks after every transaction. The support told me to open a ecopayz account. So now its the 4’th time trying to withdraw and its been almost 2 months.. my last try to withdraw to ecopayz was on monday 09.11 and i have still havent received anything from Karamba. My ecopayz account is fully verified as silver account with no limits. My VIP manager is on it, but its been almost 2 months!!!
The supervisor of my VIP manager tok the case this evening and made the payout to my ecopayz account. You can close the complain.
Ty
Hi CH1985,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
CH1985 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Karamba
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
October 25, 2020
Hi ch1985 - welcome to ThePOGG.com!
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG