Karamba - Widraval

Hi aa89 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Did you clearly inform the operator that the reason for the closure was gambling addiction?

Thanks,

ThePOGG

Hi aa89,

I'm following-up on the above?

Thanks,

ThePOGG

Yes plz. Hope you can help me with this.? Any uppdate?

Its lots of money, and when i close your accaunt for wait on a widraval the shuld keep it close. Not open it 5 min after you Ask. Its 88.000kr. And they also told me i dont it before 10 desember. Thats ok, But i told them to close my acc, when i wait for the cashout,

Hi aa89,

You need to answer the question. Did you clearly inform the operator that the reason for the closure was gambling addiction?

Thanks,

ThePOGG

I told them to close the acc, untill i got my widraval. They needed to wait to 10 desember before they could pay me to skrill. So i told them to close acc untill i Get my widraval. On phone, and chat,

So l8er same day, 5 min and they re-open my acc after i Ask In chat.

Hi aa89,

If you have not clearly stated to the operator that your closure request was addiction related, or that you did not feel like you were in control of your play, your closure request would not be treated as a self-exclusion and you would be free to re-open the account at any time.

Thanks,

ThePOGG

I told them to not open my accaunt before i Get my founds. And they told me to wait 3-4 week before i got it. The shuld not re open my acc directly 2 ouers after that, and let me lose all my money.

I want them to pay it back to me,. Its not correct What them doing.

HI aa89,

As already explained, before an operator has any responsibility for preventing you from accessing their services you need to have told them that there is a reason you should not be allowed to access their service - i.e. gambling addiction. If you have not done this, the operator are not responsible for stopping you re-opening your account.

Sorry we cannot be of further help.

ThePOGG