Karamba - Withdrawal Refusal (Not accepting provided ID documents)

Ruling

Resolved - This was a very involved case that required a lot of discussion due to various concerns about this player's account. However Karamba have ultimately dropped their Notarized ID request.

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Player's Complaint

Dear Sir/Madam,

Karamba are refusing to process my withdrawal stating that I have not provided sufficient ID documentation. They originally stated they wanted copy of my passport, copy of my bank card, copy of my utility bill and a copy of my Passport, they said Notarised by a Solicitor/Lawyer. All of these I provided, the one by my solicitor at financial cost to me. Several emails later, they changed the request to having to have the passport Notarised with an official stamp of a Notary Public, which it seems with a bit of googling may not necessarily be a solicitor or Lawyer, but generally charge between £50 - £100 . This seems excessive to me, as Im only requesting a withdrawal of £28, and my solicitor charged me £5 to sign, stamp and notarise my copy of Passport. Karamba now will not discuss the matter further or process withdrawal until I fulfil their new requirement ie Notary Public stamp and signature. All this ID requirement seems excessive to me. I asked them why they don't request all this ID prior to customers depositing money with them, but they did not respond on this matter. I would be grateful if you could get them to process my withdrawal request, considering the relatively small amount requested. Thanking you, [EDIT]. Karamba Username - [EDIT]

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5 Responses

ThePOGG

June 8, 2018

Hi helpme1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

helpme1

June 19, 2018

Hi, many thanks - are you having any success?

ThePOGG

August 6, 2018

Hi helpme1,

Your case has been particularly complex and involved an extended conversation with the operator regarding their decision with respect to your case. This has resulted in a significant delay.

My understanding is that you should be free to withdraw your funds now. Can you please confirm when you receive your withdrawal?

Thanks,

ThePOGG

helpme1

August 7, 2018

Hi, thanks for all your help in this matter. I can confirm that I have now received all the funds back to my bank account. I feel this reflects badly on the operator to such an extent that I would be reluctant to re-deposit in the future. Once again many thanks for your sterling work.

ThePOGG

August 8, 2018

Hi helpme1,

Thanks for letting us know - it is appreciated.

ThePOGG