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King Billy - I failed to pass verification process

Ruling

Found for the Casino - King Billy Casino has provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our King Billy Casino Review.

Player's Complaint

I didnt pass their skype call to complete verification

although I tell all my information right to them.

They just paid me deposit amount (250€) back and send this text to my email.

"Dear [EDIT],



With all respect from the King Billy Casino, we must inform you about according to the decision of our finance department, you didn't pass the verification process. The balance has been confiscated up to the deposit, the profile has been closed, and the deposit will be refunded.

 

Thank you for understanding and cooperation."

I am not 100% sure about my username and sorry about my bad english.

Read the casino review

2 Responses

User icon
thepogg
November 4, 2022

Hi wopeo - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 20, 2022

King Billy has provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

wopeo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 4, 2022

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