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Las Vegas USA - Long wait for payout

Ruling

Resolved - Las Vegas USA have informed us that this player has been paid. The player has been non-responsive to our requests for an update so we assume they've received their funds.

Read our Las Vegas USA Casino Review.

Player's Complaint

On Oct 12 I requested a payout of $2000 via ACH. For some reason they split my request into 2 $1000 requests. It was later explained that their provider could only send a maximum of $1000 at a time ? I wasn’t concerned because they had sequential payout request IDs so I figured they’d be processed at the same time. 11/6 I received the first $1000. It’s now 12/3 and I have yet to receive the other $1000. Every time I contact live chat they tell me it is approved and waiting for processing but cannot tell me anymore. I am getting frustrated with the lack of information. Last I spoke to them they told me my withdrawal was to be in the next batch of payments but that was a week ago.

Read the casino review

4 Responses

User icon
ThePOGG
December 6, 2018

Hi ddipisa221 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both Blacklisted with this service and well known for extensive payment delays. We will contact the operator to see what we can find out for you but you should be aware that it is unlikely your payment will be received any quicker due to our intervention.

Thanks,

ThePOGG

User icon
ThePOGG
December 10, 2018

Hi ddipisa221,

I've spoken to the operator and they inform me that your payment has already been made and you should receive it shortly.

We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
December 17, 2018

Hi ddipisa221,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
January 8, 2019

Hi ddipisa221,

If we haven't heard from you by Friday the 18th of January I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

ddipisa221 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Las Vegas USA
  • Costa Rica

December 6, 2018

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