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Las Vegas USA - Still owed $4500 and they won't pay me or even answer inquiries
Ruling
Resolved - After an extended delay in payment, Las Vegas USA casino have managed to transfer this player's full balance to them. We consider this issue resolved.
Read our Las Vegas USA Casino Review.
Player's Complaint
I won $20,000 but was given $10,000. I received one payment of $2,000. Then I had to submit a complaint to Ask Gambler get another $2,000. I contacted the casino countless times without any answer.
The records on my account say I was given $6,000, which is not the case and I have the paperwork to prove it via my bank statement.
They still owe me $4,500 and won't answer Ask Gambler either now. It was recommended that I tell you what the story is and seek your help.
I spent several thousands playing their games. I was willing to risk money playing so it is unfair that I am not receiving the winnings.
Thank you very much for your time and heklp to this very important matter.
3 Responses
Hi ILuvTran,
Can you confirm receipt of the latest payment?
Thanks,
ThePOGG
Hi ILuvTran,
If we haven't heard back from you by Friday the 2nd of June we'll assume you've received your funds and close this complaint.
Thanks,
ThePOGG
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Agreement
ILuvTran consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 17, 2017
Hi ILuvTran,
I've managed to speak to the operator about this issue. They inform me that your latest instalment was sent out to you on the 24th of April and should have arrived with you a couple of days later. Can you confirm receipt of this instalment?
I'll continue to talk to them about the final payment.
Thanks,
ThePOGG