Live.Casino - blocked account and removed my bonus money
Resolved - Live.Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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Hi the POGG!
I just found out that you officially presents N1 Interactive casino group and I believe you can be helpful in resolving this case.
30/09/2020 I claimed 3rd welcome bonus in the casino and triggered a win in the amount of 1720 euros. I even did not start to continue to play with my bonus to fulfil the wagering requirements conditions as my account was blocked. Right after I got a message from the casino that my account is disabled and decision is final but I did not receive any explanation why did they do it. They requested my bank details to process with the deposit refund and I provided all the necessary info. They paid my deposit in amount of 200 euros but the second time they did not give me a reason although I asked for it. As I did not receive any explanation I expect to have the bonus funds restored in my account as I believe I did not do anything against their general and bonus rules which I carefully read before playing.
Thanks. I expect you can help me.
the casino review
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