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LVBET - account closure

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our LVBet Review.

Player's Complaint

On 17th December I opened an account with LVBET and I deposited euro 1600 and I lost euro 163.58 and I had a balance of euro 1436.42.

When I opened my account I got a message saying that I do not need to upload my documents and I emailed them to verify this.

They replied back saying that they are checking and a day later they informed me that they closed my account as I had a previous account with them.

I therefore asked them for a refund of my balance of euro 1436.42 but they informed me that they confiscated my money and they accused me of being a fraud.

I found this very shocking and I have sent them a huge amount of emails and I even copied their CEO Mr. Sidowski who is very well aware about this problem.

Please urgently let me know whether you can help me or if I should take LVBET to court in Malta as I am appalled that they have taken my money and much worse that they have accused me of being a fraud and a criminal and that I am involved in money laundering.

I have several emails to verify this and can send you all the correspondence.

Many thanks your kind assistance.

Kindest regards,

Read the casino review

4 Responses

User icon
thepogg
December 22, 2022

Hi sport1 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Fairload Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please quote the full response the operator provided you with about this matter.

Thanks,

ThePOGG

User icon
thepogg
December 29, 2022

Hi sport1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 7, 2023

Hi sport1,

If we haven't heard from you by Friday the 20th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
thepogg
January 28, 2023

Hi sport1,

Thank you for your emails.

As can be seen above, we posted requesting that you provide additional information on the 22nd of December, the 29th of December and the 7th of January. These posts were available on this thread at all times after the 22nd of December.

I can see that in the time since you have opened a complaint with eCOGRA. As you have now activated another ADR to review this matter, we would not pursue this claim. Only one ADR can be engaged to review a player's claim, even where the complainant is offered option of choosing which ADR they would like to approach.

We wish you the best pursuing your claim via eCOGRA.

Thanks,

ThePOGG

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Agreement

sport1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LV BET
  • Malta Gaming Authority
  • Fairload Ltd

December 22, 2022

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