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Majesty Slots - breach of terms

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Majesty Slots Casino Review.

Player's Complaint

Win over £500 and they deducted £120 before withdrawal because of bonus offer then refused to pay after sending all documents as said in breach of their terms which I disagree. Now will not respond to any emails

Read the casino review

5 Responses

User icon
thepogg
January 4, 2023

Hi parky5 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Majesty Slots do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Specifically what term/s do the operator claim you have breached?

Thanks,

ThePOGG

User icon
parky5
January 4, 2023

They say I bet 30% on one game which is not allowed

User icon
thepogg
January 6, 2023

Hi parky5,

What games did you play? Were you playing with a bonus?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2023

Hi parky5,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi parky5,

If we haven't heard from you by Friday the 3rd of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

parky5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Majesty Slots
  • Prism Marketing

January 3, 2023

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