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Malibu Club - Casino Don't Pay!!

Ruling

Resolved - After a significant payment delay this player has now received their full balance from Malibu Club. We consider this issue resolved.

Read our Malibu Club Casino Review.

Player's Complaint

I won 150.00 on Malibu Club back on March 11. I met ALL terms/conditions and submitted my security documents which were approved on 3-15-17. Since then I've gotten excuse after excuse as to why I haven't been paid. Their chat rep [EDIT] promised I would have it in my bank account by today, (4-1-17) I still have no money and now when I sign on, he hurry's up and exits out cause he knows I'm going to ask why he lied again.

I have won on other casinos several times and always got paid.

I even have screenshots of conversations where I was promised my money twice and they still haven't paid.

BEWARE of MALIBU CLUB, THEY WILL NEVE RPAY YOU!!!!!!!!!!!!!!!!!!!!!!!!!

Read the casino review

5 Responses

User icon
ThePOGG
April 3, 2017

Hi wendy916 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 5, 2017

Hi wendy916,

You already have a complaint open regarding this issue. This thread is the appropriate place to manage further discussion.

With regard to your questions - we have already contacted the operator and are awaiting a response. As with most operators that accept US traffic, there is no regulator to contact.

Thanks,

ThePOGG

User icon
ThePOGG
May 26, 2017

Hi wendy916,

I've managed to get hold of someone at Malibu Club. Your payment was sent to be processed on the 12th of May, so if you haven't already received your payment you should shortly. I'd appreciate it if you could update us as/when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
May 31, 2017

Hi wendy916,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
June 6, 2017

Hi wendy916,

If we haven't heard from you by Friday the 16th of June I will assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

wendy916 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 3, 2017

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