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Maneki - Accusation of "Duplicated Account"

Ruling

Found for the Casino - Maneki Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Maneki Casino Review.

Player's Complaint

Hello. Unfortunately i need to make a complain beacous I'm acussated to have 'Duplicated Account'. All my win it's confiscated. I don't have a second Account, It was an Account from my boyfriend. He's logged in on my Phone but he used his private email and password. He had also another bank Data(from first payment) It was a next Day, after my win. We have checked and read the Terms and Condition and there are no rule, that say no one can login from two different Account on one device. I can prove, that both login was from two different Accounts.Could you help me please, to get my money back. It was really big win and there are no grounds to do something like that in our opinion. Thank you very much.

Read the casino review

2 Responses

User icon
ThePOGG
January 23, 2020

Hi ola2015 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 28, 2020

Maneki Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts. As such we will take no further part in the representation of this claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Ola2015 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 23, 2020

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