Maneki - misleads and accuses
Resolved - Both the submitting complainant and Maneki Casino have informed us that this issue has been resolved and the player has received their funds.
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Recently the dragon gate tournament on manekicasino ended and according to my tournaments page i was supposed to get 40e for finishing 74th. (the tournament ended at 23:59UTC which is 00:59 where i live). After a few minutes i got my reward and instead of getting the 40e i got only 10e even though when i looked at previous winners on the page i saw my name on the 74th place with a reward of 40e. so i made a screenshot and started trying to get the reward i was promised, and was told different things by different customer support people, i also wrote an email to my VIP manager ([EDIT]) and went to bed afterwards. The next day i was at work until around 5:30PM and when i came back i still didn't get the bonus and most people told me i wont be able to get the rest of it because The system says that i got everything paid out and that for some reason i saw the leaderboards of the VIP tournament i participated in some time ago, i felt mislead and thought the casino shouldn't have problems like this but didnt blame the casino. Than i have seen that my VP has written me and email in which she clearly stated that if the tournament page stated that i'd get the 40e bonus i would be entitled to the 30e as long as i had a screenshot. So i have been trying to get the bonus while my VP wasnt available and no one wanted to give it to me but at around 10am on 17-11-2020 (around 35 hours later than what i was originally lead to believe) i would get the bonus my VP began sending me whatsapp messages with different reasons to not give me the bonus even though according to her email i should be able to get it, one of those reasons was accusing me of altering the screenshot i send her (obviously not true so i had to defend myself) but she wouldnt give me the bonus anyway, eventually saying that she can't.which resulted in me getting 10 out of the 40 euro i was originally made to believe i would and wasting a big part of the day after i got the 10e trying to get a bonus i wouldnt get anyway and getting accused of something i didnt do and im pretty sure she knew i didnt do but didnt want to admit she simply couldnt grant me the bonus .
Note:in the email i got from her it is clearly stated that the system says i was 88th and would get 10e and she knows it when writing the email.
Now some other things i wanted to talk about.
1.When i started playing at maneki i got baited into staying by great bonusses that i got from my Personal manager ([EDIT]), who after giving me some great bonusses until i got the VIP status told me i'd get much better bonusses from my VM which i dont think was actually the case and mostly got way worse bonusses but i havent really done the calculations on this so i could be wron.
2.If i remember correctly i have never won the maneki lottery but this can obviously just be bad luck for me (i made quite quite a lot of deposits but obviously it depends on factors like how often you depo and not only how much you deposit) just wanted to get your attention to that too.
I also think that its possible that i was stopped from getting bonus because im almost at the cash bonus from lvl up and even though i have no idea how much that is, if its a lot it is possible that i was stopped by the maneki staff from wagering the bonus and getting that bonus. I'll attach some files to proof the things i say.
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