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Maneki - Self exclusion

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

Hi,

My name is [EDIT] and i have a problem. I opened succesfully an account on Maneki casino.... i deposit €2000 from my bank acount and then won total €10.000 and uploaded my documents and cashed it out..... 1 day later i wanted to log in and they sey you have self exclusion? But i never asked for self exclusion? why should i ? i have a €10.000 cash out..... Maybe i have a self exclusion on other casino on there platform I dont know? Can somebody help me. Sorry for my bad english i live in The Netherlands. Will i get the money? Losing is good but if you win they do stuff like this.

Read the casino review

5 Responses

User icon
ThePOGG
March 30, 2020

Hi cikociko1990 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
cikociko1990
March 30, 2020

I was i little over reactive.... they now are verifying my account.... i think the withdrawal wil be oke... i wil keep. you up to date

User icon
ThePOGG
April 7, 2020

Hi cikociko1990,

Has your issue been resolved?

Thanks,

ThePOGG

User icon
ThePOGG
April 14, 2020

Hi cikociko1990,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 21, 2020

Hi cikociko1990,

If we haven't heard from you by Friday the 1st of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

cikociko1990 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 30, 2020

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