Metal Casino - missing deposits 500€

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

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Player's Complaint

on 29-07 i made a deposit of 500€ and after my money got deducted from my bancacount i get redirected to other page to fill my credentials and after doing that i get error that my email already exist .i noticed also that i was directed to a sister casino site turbonino .very weird since both are seperste under one provider skill on net.i reached out to chat and explaind the issue i get by email very confusing replays like :your money is declined and giving instructions to troubleshoot wich either does not work.i asked for my money to be returned to my banc acount because it is showing my acount with 500€ balance .they are investigating the matter and will be back by email.i find this ridicule since i provided screenshots from my casino acount and my banc acount .what exactly is investigation is on?it is clearly that the money is mine and it reached them and should be returned immidiatly by the same deposit option trusly.it is ridicule to stall players money for days.it should be withdrawn immidiatly since i asked for.i dont want to play at a casino wich welcomes me with an error.

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