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Metal Casino - missing deposits 500€


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Metal Casino Review.

Player's Complaint

on 29-07 i made a deposit of 500€ and after my money got deducted from my bancacount i get redirected to other page to fill my credentials and after doing that i get error that my email already exist .i noticed also that i was directed to a sister casino site turbonino .very weird since both are seperste under one provider skill on net.i reached out to chat and explaind the issue i get by email very confusing replays like :your money is declined and giving instructions to troubleshoot wich either does not work.i asked for my money to be returned to my banc acount because it is showing my acount with 500€ balance .they are investigating the matter and will be back by email.i find this ridicule since i provided screenshots from my casino acount and my banc acount .what exactly is investigation is on?it is clearly that the money is mine and it reached them and should be returned immidiatly by the same deposit option is ridicule to stall players money for should be withdrawn immidiatly since i asked for.i dont want to play at a casino wich welcomes me with an error.

Read the casino review

3 Responses

User icon
July 31, 2021

Hi jano1075 - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 14th of August let us know and I'll contact the operator on your behalf.



User icon
August 2, 2021

it is can delete complain.thanks for your efforts.

User icon
August 8, 2021

Hi jano1075,

Thanks for letting us know - it is appreciated :)


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jano1075 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Metal Casino
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • MT SecureTrade Limited

July 31, 2021

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