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Metal casino - not giving back my balance

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Metal Casino Review.

Player's Complaint

Iv asked emailed, messaged constantly no money returned getting sick of being ignored. Can you help resolve my issue in getting my money returned thank you.

Read the casino review

7 Responses

User icon
thepogg
January 10, 2023

Hi ifix123 - welcome to ThePOGG.com!

When did you place this withdrawal?

Thanks,

ThePOGG

User icon
ifix123
January 10, 2023

I placed the withdraw on 7th January 2023 there don't have any way to contact them iv sent them emails, messages. There no complaints department. It's pending constant. Iv sent in driving licence and bank card to varify myself. Still nothing back to tell me anything. Please help

User icon
ifix123
January 10, 2023

Now saying error no pending withdraws but still showing on drop down. This is why I'm fighting for my funds back rouge casino.

User icon
ifix123
January 10, 2023

Now saying error no pending withdraws but still showing on drop down. This is why I'm fighting for my funds back rouge casino.

User icon
thepogg
January 12, 2023

Hi ifix123 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of January let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
January 28, 2023

Hi ifix123,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
February 4, 2023

Hi ifix123,

If we haven't heard from you by Friday the 17th of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ifix123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Metal Casino
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • MT SecureTrade Limited

January 10, 2023

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