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Monarchs - Bonus Terms Violation

Ruling

Resolved - A payment delay from Monarch's casino was resolved and the player has received their full balance.

Read our Monarch Casino Review.

Player's Complaint

This is for Monarch's Online Casino. I didn't see it listed so I didn't know what to put it under. It is not against 1 Ace Club. I deposited on June 26th and received a 350% bonus on a 50.00 deposit, which was 275.00 total. I wagered the required playthrough and they somehow put that I received a 390.00 bonus. That is not the only issue. Now they claim that they gave a nondeposit bonus in the middle of this. There is no way. They said I am not able to cashout. They shouldn't be able to issue free comps when you have a balance in your account. They never issued bonuses at all. The only reason they are doing this is because I have a balance of over 1200.00 and I am able to cashout. This is a loophole that they can use to not pay me.

Thank you,

[EDIT]

Read the casino review

9 Responses

User icon
ThePOGG
July 5, 2014

Hi Imachiz - welcome to ThePOGG.com!

Firstly - for future reference when submitting a complaint against a casino we don't list you can use the 'Other' or the 'thepogg' options in the drop down menu ;)

Before I can do anything to help you I'll need you to provide me with your username and email address at Monarch's casino so that I can locate your account.

Thanks,

ThePOGG

User icon
ThePOGG
July 7, 2014

Hi Imachiz,

While you have a complaint open at AskGamblers it's probably best to put this one on hold. It usually only serves to confuse issues when multiple sites are trying to have the same conversation with one casino.

Let me know how your AG complaint goes and we'll take it from there.

Thanks,

ThePOGG

User icon
ThePOGG
July 21, 2014

Hi Imachiz,

Is it fair to conclude that your issue was resolved by Ask Gamblers?

Thanks,

ThePOGG

User icon
ThePOGG
July 28, 2014

Hi Imachiz,

Before I can do anything to help you I need you to provide your username and email address at Monarchs casino so we can locate your account.

Thanks,

ThePOGG

User icon
ThePOGG
August 6, 2014

Hi Imachiz,

Monarchs casino have informed me that your payout request was approved on the 31st of July. Could you confirm when you receive your funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 15, 2014

Hi Imachiz,

The latest I've heard from Monarchs is that they are awaiting a response from you regarding whether you want your withdrawal to be paid to your Visa card.

ThePOGG

User icon
ThePOGG
August 20, 2014

Hi Imachiz,

Have you managed to get your payment arranged?

Thanks,

ThePOGG

User icon
Imachiz
August 21, 2014

Yes I finally got paid. Thank you for your time and help.

User icon
ThePOGG
August 22, 2014

Imachiz has confirmed they've received their funds - congratulations!

This issue is closed as 'Resolved'.

ThePOGG

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Agreement

Imachiz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 5, 2014

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