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Mr Sloty - 3 months waiting for withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mr Sloty Casino Review.

Player's Complaint

I made a withdrawal on the 7th September 2022 and I’m still waiting for this to be even acknowledged and sent to my bank

Read the casino review

4 Responses

User icon
thepogg
November 22, 2022

Hi Spurs032022 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
December 10, 2022

Hi Spurs032022,

The operator informs us that you've cancelled your withdrawal and played it down. Can you confirm this?

Thanks,

ThePOGG

User icon
thepogg
December 17, 2022

Hi Spurs032022,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 24, 2022

Hi Spurs032022,

If we haven't heard from you by Friday the 30th of December we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Spurs032022 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 21, 2022

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