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Mr Sloty - not paid in 39 business days

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

I joined in April 2022 and made numerous deposits winning nothing. I got a bonus offer through email and used it (I read all the qualifying needed it was x50 wagering playthrough) I won and kept winning so I kept going to the withdraw page and it showed wagering requimemts not met.. so I continued I was on £780 and went back to withdrawal page and I had hit the requirements so I withdrew… I received an email saying congratulations and it would be 7-21 days… now on 39 business/working day… I have been on live chat everyday for the last 5 week and you speak to the same 3-5 people no matter what time you go on… excuses range from “our finance department have a large volume of requests and are working as fast as they can” “the finance team have to check each withdrawal thoroughly to ensure gaming patterns used are not fraudulent” I have various screen shots.. in the last 2 week I have been told 6 times it has been escalated to the “finance” team but alas nothing

Read the casino review

5 Responses

User icon
thepogg
July 11, 2022

Hi hilty123 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
hilty123
July 16, 2022

Hi,

Now 44 business days apparently it’s with there risk team, which is a new one. When challenged about there poor reputation they come back with there is a lot of bad things said about us on the net but we assure you we aim to give 100% customer satisfaction

Thanks

[EDIT]

User icon
thepogg
July 25, 2022

Hi hilty123,

Our understanding is that your withdrawal has been processed in the last few days. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
July 30, 2022

Hi hilty123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 6, 2022

Hi hilty123,

If we haven't heard from you by Friday the 19th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hilty123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

July 11, 2022

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