Mr Sloty - refuses to pay

Hi terryberry - welcome to ThePOGG.com!

Before we can do anything to assist you, you must provide your full name.

Thanks,

ThePOGG

[EDIT]

Hi terryberry,

What reason has the operator given you for refusing to pay?

Thanks,

ThePOGG

This has impacted my financial situation because knowing I had £350 to come I bought a new washing machine as a reward for winnings I had won,

Had I known this situation I wouldn't have used My income until the winnings had come, because as a punter you should be able to trust online casino/bookmakers to honour withdrawals, I now have debt recovery on my case.

This is a disgrace I'm feel very low and in despair.

There not replying to my emails and chat not responding.

I requested the withdrawal over 14 days ago one horse bet no gaming or bonuses were used.

Hi terryberry,

What reason has the operator given you for refusing to pay?

Thanks,

ThePOGG

Mr sloty stated that they need to check my gaming transactions and bonuses, I havent recieved any bonus or used games

Like I said one bet on the horses .

They stated after 21 days.

I'm fully verified this is riddiculas.

Your request is currently being checked by the relevant department, which is a standard procedure. In general, it should be processed within 7-21 working days.

Please, keep in mind that this is an estimated time frame but it may be completed sooner or later depending on the number of requests we are facing at the time.

We have to ask you for a little more patience, your withdrawal is in the process and it will be completed soon.

14 days now

15 days now no refund

Day 16 still no withdrawal.

This is new excuse now please see below.

Retruovalies 2.30 Brighton

For the love of louise 8.05 Chepstow Tulane 7.00 Chepstow Secret potion 6.00 Chepstow All current prices please 0.30p ew lucky 15 0.50 ew acca

£10.00

Hi [EDIT],

Sometimes the banks ask for some additional documents. Should that happen, you should be informed.

Hopefully, your withdrawal request should be completed soon.

Thank you for your cooperation and understanding.

Kind regards,

[EDIT]

Resolved

Hi terryberry,

Thanks for letting us know - it is appreciated :)

ThePOGG