ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Mr Sloty - Withdrawal delay

Ruling

Found for the Player - Despite our repeated efforts to contact Mr Sloty to discuss this issue we have received no response whatsoever from the operator.

Read our Mr Sloty Casino Review.

Player's Complaint

Hello. I made a withdrawal of £300 on the 8th July 2022. They said I need to wait between 7-21 days. Yesterday was the 21st business day.

It's still in my account as pending. I've tried to contact live chat and they just keep saying be patient ect. I've had no successful communication with them and they are ignoring my emails. I'd appreciate any help if you can. Thanks

Read the casino review

5 Responses

User icon
thepogg
August 7, 2022

Hi katie6060 - welcome to ThePOGG.com!

Before we can do anything to assist you, you need to provide your full name.

Thanks,

ThePOGG

User icon
katie6060
August 7, 2022

My full name is [EDIT]

User icon
thepogg
August 8, 2022

Hi katie6060,

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
katie6060
August 9, 2022

Oh I wasn't aware of that. I won't be playing them in future anyway.

Thank you for still trying to reach out to them. I'm hoping they respond.

Thank you

User icon
thepogg
September 3, 2022

Hi katie6060,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

katie6060 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

August 6, 2022

United States country flag