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Mr Sloty - Withdrawal Delays

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

I decided to deposit a bit of money onto this site as I was up for some gambling and then I ended up winning and withdrew my winnings on November 15th with account verified and then I am still waiting I’ve spoken to them and they keep saying it’ll be done in several days.

Read the casino review

4 Responses

User icon
thepogg
January 25, 2023

Hi soaps117 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
January 27, 2023

Hi soaps117,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
February 4, 2023

Hi soups117,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
February 9, 2023

Hi soups117,

If we haven't heard from you by Friday the 17th of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

soaps117 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 23, 2023

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