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Mr Sloty - Withdrawal request ignored

Ruling

Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint

Promised the money in 7-21 working days when withdrew £400. This was on the 29th october 2022, it is now the 3rd January 2023 and 47 working days later, still without my money and being told to be patient with no real help!

Read the casino review

5 Responses

User icon
thepogg
January 4, 2023

Hi Gamblingmerchant2023 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
Gamblingmerchant2023
January 4, 2023

Due to a bad gambling addiction at the time (3 months ago) i decided to breach put away from casinos not banned by Gamstop, which i have now realised wasn’t great idea. Got evidence of the request and other bits that can help if needs be!

thanks

User icon
thepogg
January 9, 2023

Hi Gamblingmerchant2023,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
January 15, 2023

Hi Gamblingmerchant2023,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi Gamblingmerchant2023,

If we haven't heard from you by Friday the 3rd of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Gamblingmerchant2023 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

January 3, 2023

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