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N1 Casino - Request withdrawal

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our N1 Casino Review.

Player's Complaint

Dear Team,

I would like to make a complaint for the n1casino.com so im joining in jan 2022 and im enjoying and play and fun in this site so i make alot of deposits and withdrawal so I didn’t have any issue before in this casino as also I uploaded all my documents to verification my profile in first time i make withdrawal so now my issue habben from feb 2023 on 5-2-2023 i make withdrawal from my winning and the financial department rejected because he need the statement from my methods deposited by neteller account and also statement my bank also need the sources of my money all of it from my work as lawyer in company so the last requested withdrawal from 7-2-2023 until today the two requests withdrawal pending when im ask about the delay costumer live chat response always please wait your request on queue please wait no any sense for pending as the financial department request from me uploading all documents and explaining the information as i sent it by email , so what can i do about this issue and also befor 2 day live chat agent tell me the casino have an issue with payment provider and im contact the payment providrr neteller and he response to me no any issue and ur account fully active and the neteller bank was reseived money instant from accepting request withdrawal by merchent ‘ n1casino’ please check with casino and tell me a solution to get my funds 5000 usd as my last requests withdrawal on 7-2-2023, Regards, [EDIT]

Read the casino review

4 Responses

User icon
thepogg
February 14, 2023

Hi Faskar - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of February let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Faskar
February 15, 2023

Dear the Pogg Team,

For for your information no any update and replay from n1 here in complaint, until now withdrawn still pending and delay up to 9 days from last request withdrawal and the last response from support livechat n1 casino:

N1 hero Wed, 02/15/23 05:15:05 pm

Hello. How may I help you?

faskar 05:15:12 pm

heey

N1 hero 05:15:15 pm

Kindly wait a bit while I'm transferring the chat to our agent.

Then, please, describe your problem shortly. Thank you for your patience!

faskar 05:15:35 pm

can you check my request withdrawal why still pending now 9 days left from last request!

And last documents uploaded still yellow not green ?

so are the financial department already checked???

[EDIT] 05:16:13 pm

Hello. Give me a few minutes to check it, please.

Faskar 05:18:06 pm

Ok k

Check my profile!!

[EDIT] 05:22:01 pm

Our managers and financial team are working on the issue. Thank you for understanding!

faskar 05:22:15 pm

Tell me what is the issue ??

I don't have any issue on documents on payment on gaming..!!

✋🏼✋🏼

Can u answer please

[EDIT] 05:26:56 pm

The issue is you have pending cash out for a week.

And our managers and financial team will give an update as soon as possible. 🙏

faskar 05:27:58 pm

Yeah you have issue with payment? On ur system

now not week sir now 9 days after 3 hours

What is the maximum time ?

[EDIT] 05:30:36 pm

As support agents this is all information we have at the moment, we can not say more before we get an updates from our managers and financial team.

Need you support,

User icon
Faskar
February 16, 2023

Dear the pogg team,

Please close the complaint was solve by support team n1 casino as special thanks for vip manger

Name [EDIT] for help me always ans solved the issue finally and special thanks for your support pogg team

Regards,

User icon
thepogg
February 18, 2023

Hi Faskar,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Faskar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 13, 2023

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