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Hi taammaar - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint specifically, where did you see this promotion advertised initially?

Thanks,

ThePOGG

Hi taammaar,

I'm following-up on the above?

Thanks,

ThePOGG

Dear, 

Yes please, I hope to hear an answer from you guys soon! :) 

kind regards,

Hi taammaar,

I direct you back to my question:

"where did you see this promotion advertised initially?"

Thanks,

ThePOGG

Hi, I received this promotion on my phone, by SMS, cashback, IF you need this by email I can send it if you want? I received this promotion by the official n1 casino on the 26th of March 14.00 pm. 100% CASH BACK up to 20 euro it said. 

100% Cashback up to 20 EUR/USD for your next deposit for free? It's easy! 
Just make a deposit and the deposit bonus + cashback are yours! 
For getting the cashback, please, contact our customer service via Live Chat. 

Min. deposit: 20 EUR/USD, 1,500 RUB, 200 NOK, 30 CAD; 
No code is required; 
The cashback will be added in case of losing the deposit. 

Use this incredible chance to win at N1 Casino!

So I did contact the LiveChat after I lost, and nothing, they gave me 20 euro in bonus funds which I had to wager 50 times. I played on live casino as in first I thought obviously its cash so I played higher bets on live casino, and it was taken away. please let me know what you can do as I wanted 118 euro to cash out

Hi taammaar,

Could you please forward on the advertisement to <a href="mailto:complaints@thepogg.com" rel="nofollow">complaints@thepogg.com</a>?

Thanks,

ThePOGG

Dear, 

I have now send the screenshot to  complaints@thepogg.com. Please let me know.

Hi taammaar,

I've spoken to the operator and my understanding is that you're funds have been refunded to your account. Can you please check and confirm?

Thanks,

ThePOGG

Hi taammaar,

I'm following-up on the above?     

Thanks,

ThePOGG

Hi taammaar,

If we haven't heard from you by Friday the 14th of June I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

A promotional issue has been resolved and N1 Casino have elected to award this player's cashback without wagering requirements.

I received a promotion, 100% Cash back if I lost my deposit up to 20 €, I deposited 25, lost it, and I asked for the cash back on the livechat and I received 20 euro bonus which I had to wager 50 times?
 
 THEN... I came on chat, explaining I should receive a cash back and no bonus funds, asking for the terms and conditions where is states (THERE IS NOTHING ABOUT CASH BACK ON THE T &amp; C ) and the support do not react in a friendly way AT ALL and I feel like they are taking a piss..
 
 what happened is.. I played live casino, 3 bets in total because I thought It was CASH as its a CASHBACK : 11 euro, 12 euro and 13 euro on live casino, I managed to receive 118 euro in total, i went on chat as I could not cash it out, and they told me I have to wager it 50 times and because I played more than 5 euro per bet, my bonus will be taken away..... You understand now that I am furious, they removed the 118 bonus and re added the 20 euro bonus but I should receive my 118 euro CASH balance back... this is ridiculous.. please check this for me as this makes me feel like this is all a scam
 unbelievable.. I expect the 118 on my bank or on my account [EDIT]
 

N1 - I should receive CASH BACK bonus and I had to wager it 50 times???

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