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Noxwin - wagering requirement not recorded

Ruling

Found for the Player - Despite our repeated efforts to contact Noxwin to discuss this issue we have received no response whatsoever from the operator.

Read our Noxwin Casino Review.

Player's Complaint

Hello,

I was playing at noxwin a couple of times looked like a great casino.

They offered me a Wednesday reload bonus I thought I try it. I wagered the bonus in full in my count.

My bonus wager stopped in the middle I ask the chat what was going on. with a balance with 1600. They said bonus was system was broken and I can continue to play.

I did the wgering was 2000 euro I wagered the full amount after the chat said I have to wager 990 so ok I wagered the amount. even if was ALREADY DONE.

I again asked if I completed my bonus . The bonus system was broken. For 3 days they coulnd't tell me my wagering No I am back they saying I need to wager 1600 more.

It's really shady and untrustworthy for me. I asked for a full certified play history they can't provide it.

Hope the pogg can ask them to provide it and be sure its certified by the provider.

Thank you

Read the casino review

5 Responses

User icon
thepogg
June 28, 2022

Hi Irelad12 - welcome to ThePOGG.com!

What game were you playing?

Thanks,

ThePOGG

User icon
Irelad12
June 29, 2022

I not remember I can check most of them are pragmatics slots. I was hoping to get the details history from the casino they said they can't provider it.

User icon
Irelad12
June 29, 2022

The casino came back to me with a play history and the Pragmatic game that I played was Bigger Bass Bonanza.

As the casino keeps sticking to the 1640 EUR left to wager and not being clear on their wager system nor providing accurate play history I decided to do the 1640 EUR and kept close track of my spins and did an extra 10 EUR on top to ensure a hassle free cashout.

When I checked with the chat they mentioned another 1000 EUR is left to wager !?!?!

When I checked play history of the slot game Big Bass Splash, I notice not the full history but at least 100 spins with 10 EUR betsize are recorded and this is already proof that something need to be investigated at their end by their license provider.

PLEASE help me..........

User icon
thepogg
June 30, 2022

Hi Irelad12,

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
July 30, 2022

Hi Irelad12,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Irelad12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Noxwin
  • Curacao
  • Galaxy Group Ltd

June 27, 2022

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