Party - Confiscated deposit, account on hold.

Ruling

Resolved - This player has become unresponsive to our requests for an update. As such we assume that they've managed to resolved this issue with out help.

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Player's Complaint

I oppened an account a while back, logged in today, deposited, they have accepted the deposit, and blocked my account without giving me a reason. verry poor customer support agent who closed the chat on me twice (i have screenshots) only when i mentioned pogg did they keep chat open telling me your account is on hold and you will receive an email once our team has reviewed it. Refuses to reiburse deposit, or give me timeline.

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5 Responses

ThePOGG

October 27, 2019

Hi s1m0ns1m0n - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 14th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

s1m0ns1m0n

October 27, 2019

Will keep you updated, thanks

ThePOGG

November 15, 2019

Hi s1m0ns1m0n,

Are you still experiencing problems?

Thanks,

ThePOGG

ThePOGG

November 26, 2019

Hi S1m0ns1m0n,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

December 3, 2019

Hi S1m0ns1m0n,

If we haven't heard from you by Friday the 13th of December I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG