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PlayClub - cashout pending for 4 business days

Ruling

Resolved - This player has become non-responsive to our requests for an update. As such we assume that they've received their payment from PlayClub.

Read our Play Club Casino Review.

Player's Complaint

Hi, on 23 februari i requested a cashout of €450. It takes 48 hours like 2 business days to withdrawal but today its the 28th februari and the cashout is still on pending status. Also the banktransfer takes 5 business days. It should not be on pending status anymore. Im a gold VIP aswell and this is my first cashout. Yesterday i asked the support team for help and they said it will be sorted today but they lie again because its on pending status. Nothing changed.Can somebody help me with this?

Read the casino review

4 Responses

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ThePOGG
March 1, 2019

Hi natalie733 - welcome to ThePOGG.com!

You need to be a bit more patient before referring this type of issue to an external ADR service. In all likelihood the issue will resolve itself long before our intervention will have any effect.

If you are still experiencing issues on Monday the 11th of March let us know and I'll follow-up with the operator.

You should also be aware that your first withdrawal from any casino operator is likely to take longer as they comply with security verification of your account.

Thanks,

ThePOGG

User icon
ThePOGG
March 11, 2019

Hi natalie733,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
March 18, 2019

Hi natalie733,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 25, 2019

Hi natalie733,

If we haven't heard from you by Friday the 5th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Natalie733 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Play Club
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

March 1, 2019

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