PlayGrand - Need refunded from Casino Self excluded from sister site

Hi 6ixlife - welcome back.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before going any further - when you self-excluded at Gate777 did you ask the operator to extend the exclusion to other properties on the license?

ThePOGG

i would assume that's their responsibility as why else would someone want to be excluded??? i didn't ask to close my account but to be on the exclusion i even told them i want it indefinitely and i am never coming back.

Hi 6ixlife,

The MGA license treats self-exclusions as only applying to the property they are requested at unless the player explicitly ask for the exclusion to be extended across the license. So I need to know did you make this request?

Thanks,

ThePOGG

Hi 6ixlife,

I'm following-up on the above?

Thanks,

ThePOGG

you may close this case thanks i know for future