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Playgrand - Not paying winnings

Ruling

Found for the Casino - Sufficient evidence has been gathered to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Playgrand Casino Review.

Player's Complaint

They asked me to send them a bank statement I did that and then they asked me to send a bank statment from my other bank account that was a bit sus but I still did that then after 5 days they asked me to again send a bank statemnt from my other account but I already sent it anyways now I send it again. They just keep asking the same question over and over again even tho I did everything they asked for

Read the casino review

6 Responses

User icon
thepogg
November 30, 2021

Hi jimmy420 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
jimmy420
November 30, 2021

Well I have given them already a month thats the thing :D

User icon
thepogg
December 19, 2021

Hi jimmy420,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
January 1, 2022

Hi jimmy420,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 8, 2022

Hi jimmy420,

If we haven't heard from you by Friday the 21st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
thepogg
January 13, 2022

Sufficient evidence has been gathered to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

jimmy420 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayGrand
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

November 29, 2021

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