Resolved - A payment processing issue has been resolved and PlayGrand inform us this balance has been paid. The player is non-responsive so we assume they are happy.
Read our Playgrand Casino Review.
Well I have been playing at the casino for quite awhile probably deposited close to 4 or 5 grand, I won 12 grand played thru 10 thousand cashed out 2000.00 was asked for ID and something with my address so sent my bank statement which has my address, I'm told the withdrawal was accepted , then I get an email saying they need an alternate bank statement they don't process payments to tangerine bank. So I give them my direct deposit form from my People's trust account, which is a debit/credit prepaid service thru money mart that People's trust is the bank behind. Well they continue asking me for alternate statements so I send again, then they said they need a statement with my balance in account the currency of account, my name address, transit number institution number bank's address and name of bank. Well they don't provide statements with all that info on it I'm told by People's trust that they shouldn't need anything more than the routing number if its international transfer and then the direct deposit form. So I send that form and playgrand don't get back to me for days, they finally message again and say it's been accepted they need a swift code tho well Canada doesn't have SWIFT codes they have routing numbers so once again I send that I get a statekent/page of details from that account that have every single detail I was asked for including the routing number all the account information balance account number etc. Now it's coming up to 3 weeks soon since I've first asked for the withdrawal. I have cashed out at other casinos. Never had issues. My driver's license and bank statement should be enough to verify me not to mention the bank statement i sent them shows All the e transfers sent to gigadat everytime I deposited using e transfers which was every single time. You would think after all this and the amount I've spent in this casino they could at least return my emails in some sort of way other than asking for documents of which they have already received. It's ridiculous and I've even deposit More money probably a few hundred SINCE asking for this withdrawal and they still can't pay me the tiny little bit of money I'm asking for in comparison to the large amount I've pumped into this casino. Normally l Play on jackpot city and they have paid me everytime no problems or issues the only reason I play on play grand sometimes is cuZ of the e-transfer option which is convenient and now I'm feeling scammed and ripped off!! PPLEAASE HELP
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PlayGrand - Why won't casino pay me ??!
Posted by Noodlez69
March 19, 2019
Noodlez69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 19, 2019