Playzee - Blocked account & refusing withdrawal

Hi SR1303 - welcome to ThePOGG.com.

Please quote the full communication you received from the operator about this matter.

Thanks,

ThePOGG

Accounts Team (Playzee)

Jan 20, 2023, 8:30 AM UTC

Dear [EDIT] ,

After a review of your account by our compliance and risk team, it has become clear that you are using the casino in bad faith.

We draw your attention to clause 15 of our terms and conditions, which confirms that we reserve the right to terminate your account, excerpts included below as a measure of reference:

_"15.2 We reserve the right to close your account at any time for any reason. If we terminate your account for any reason the provisions set out below shall apply:

(iii) where we terminate your account due to you breaching any of these Terms of Use, we have the unfettered discretion to void any winnings and confiscate any balance. Such breaches include, but are not limited to:

• If we should become aware that you have played at any other online casino in bad faith or under any of the circumstances set out above."_

Therefore, the following actions have been taken:

1. Your account has now been terminated effective immediately.

2. You are banned from the group

3. Your funds were confiscated

Kindly note that If you attempt to open any further accounts on the Network they will be terminated, and any funds accumulated will be confiscated. An index of the various casinos within our network can be viewed on the following link:

Please note, I quote I had a similar experience with Barz, where my account was randomly put under review and asked for verification documents. The same as Playzee, prior to this email at 8:30, 2 hours prior received a similar email asking for verification. The funny thing is I am a careful person so always make sure my account is fully verified before attempting any deposits solely to not have issues with the casino, if I were to withdraw. When I confronted Barz about it they stated there was an error and my account is verified and processed the withdrawal but this was not a large amount.

I’ve read a boat load of negative reviews of “The White Hat” umbrella of casinos. I still wanted to give it a try. I never used any of their bonuses, only played with my funds. Always. I clearly accepted the risk of losing my money playing slots, in which time Playzee had 0 problems accepting deposits, because I was losing money. Randomely hit two bonuses that increased my overall profit to £7500.00. How has White Hat Gaming been allowed to function like this? They’ve clearly refused large payouts to so many victims. You can’t even agree that this casino is losing money because there’s probably millions of indivuals losing money to sites like this but being unethical when a few of us actually makes a winning is absurd? They clearly only banned my account for a £7500 withdrawal. Please help and do let me know if there’s any way to shut down or put this casino and other white hat casinos under review.

Date – 28/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Hey, it’s been quite a few days, has there been any update?

Hey Pogg, it has now been 14 days since the my last comment and 24 days since the suspension. I have not received any response, you were my last resort towards this, could you please help

Hi SR1303,

Have you submitted this complaint to eCOGRA?

Thanks,

ThePOGG

Hi SR1303,

I'm following-up on the above?

Thanks,

ThePOGG

Hi SR1303,

If we haven't heard from you by Friday the 18th of March we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG