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Playzee - funds confiscated
Ruling
Found for the Casino - This player has wagered more than the maximum allowed when playing with a bonus. As such there's nothing we can do to help them.
Read our Playzee Casino Review.
Player's Complaint
please note I couldnt select the right casiono - Received this below, it may be true but Terms and Conditions should be fair under UK law
Dear [EDIT],
Your account has been found to be in breach of clause 13 of our Significant Promotional Terms and Conditions:
Significant Clause 13 - The maximum bet for any of your bonus funds is limited to £5. Should you bet higher than this using your bonus funds, you revoke such bonus funds and they shall be removed from your account.
Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £100 has been returned to your gaming account.
Regards
Accounts Team
3 Responses
Hi deeply_unfair,
I'm following-up on the above?
Thanks,
ThePOGG
Hi deeply_unfair,
If we haven't heard from you by Friday the 7th of June I'll assume you have bet more than this limit and close this complaint.
Thanks,
ThePOGG
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Agreement
Deeply_Unfair consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Playvivid
- Curacao eGaming
May 17, 2019
Hi deeply_unfair - welcome to ThePOGG.com!
The term in question has been scrutinised and accepted by both the UKGC and the ASA. I'm afraid if you've breached it there's nothing we can do to help you. Have you bet more than £5 when playing with a bonus?
Thanks,
ThePOGG