Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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I joined this casino but hadn't deposited. I received daily emails to deposit to get a welcome bonus. Last week I thought I would try it out. I deposited £80 then my account was immediately blocked. I had an email to send in ID address verification which I expected as any reputable casino asks for this, which I did right away. I also sent a picture of the card I used as extra identification. This was a week ago. Yesterday I got an email to say my account was verified. I tried to log in and was still blocked. I contacted chat who said the email was a mistake and the relevant department was still looking into the matter. I have emailed their complaints team and their support email 6 times asking what’s going on. Live chat don’t help me and keep disconnecting me when I try to ask what’s going on. They have taken £80 of my money and are now ignoring me. I have sent in so much ID they are stalling and I feel they have stolen my deposited funds. Please help.
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readyplayer1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 28, 2019