Playzee - Withdrawl

Hi onomato - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thank you for helping me. Its 32 days since I got my withdrawl approved. They said last week that they tried to pay it out again. But I still didnt get my money. I want to use another payout method. Much Better is so fast, the money is your account after one day.

Hi! Have you heard anything from them ?

Hi onomato,

Apologies for the delay with this matter.

The issue here is related to the 3rd party payment provider who manage payments on behalf of Playzee. The operator are waiting for a response from this payment processor, who in turn have stated that they are awaiting a response from your bank regarding the whereabouts of the funds that they tried to send to you. With these third parties involved delays are sadly inevitable. We are continuing to chase this matter with the operator, but it may take some time yet to get the issue resolved.

Thanks for your patience.

ThePOGG

Hi onomato,

The operator informs us that your payment has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi onomato,

I'm following-up on the above?

Thanks,

ThePOGG

Hi onomato,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG