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Plaza Royal - Not giving my cash withdrawals

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Plaza Royal Casino Review.

Player's Complaint

Hi.

I opened the account with royal plaza casino, verified my account by submitting my documents and started playing. On 13.05.2022 I had some winnings and put request for my cash withdrawals of total £299 pounds.After 2 days I contacted with PlazaRoyal casino and asked about my withdrawals .They replied that my cash withdrawals are approved and will be sent soon. I contacted them many many times but answer was same. now its been 10 days and I have not received my withdrawals which is disappointing and give me headache and depression. When I contacted them todays they said there is no update on your cash withdrawals. Infact they are treating me in a very bad way and it's against the rules of the casino industry to not give customers their withdrawals on time.I am really depressed about that because it's wasting my time and not giving me my money on time. Still I do not know when they will give me my funds.So I request POGG to kindly look into that matter and if possible put some restrictions on this group of casinos which are AG COMMUNICATION S LTD.

Kind regards.

Read the casino review

4 Responses

User icon
thepogg
May 23, 2022

Hi navid143 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 3rd of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
navid143
May 23, 2022

Hi.

Thanks for your message. Ok it's fine I can wait till 3rd of June. I really appreciate your help and cooperation.

User icon
navid143
May 24, 2022

Hi.

I want to take my complaint back as I have received my cash withdrawal. Sorry for any inconvenience caused.

User icon
thepogg
May 24, 2022

Hi navid143,

Not a problem at all and thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

navid143 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Plaza Royal
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Aspire Global International Ltd

May 23, 2022

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