ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Ramses Gold - Deposit limit

Ruling

Found for the Player - Ramses Gold casino have been non-responsive to this complaint. As such we find this case in favour of the player.

Read our Ramses Gold Casino Review.

Player's Complaint

I have trying to set deposit limits for over 3 weeks and no one has come back to me. I have spent a lot of money. I also have a pending withdrawal of £3,900!! which was submitted over a week ago

Read the casino review

4 Responses

User icon
ThePOGG
August 22, 2017

Hi Charlie2326 - welcome to ThePOGG.com!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Ramses Gold do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - as Ramses Gold are not licensed within the UK they are not subject to the same requirements regarding Responsible Gambling that other licensed operators have to comply with. If you look on the Responsible Gaming section of the Ramses Gold website you'll see that while they do give some information on how to recognise if you may be losing control they do not offer any infrastructure to help you manage your gaming. In short, it's highly unlikely that they have any policies in place to enact a deposit limit which is likely why your communications are not receiving any response.

Alongside this, Ramses Gold are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

If you haven't received your withdrawal by this time next week let us know and I'll try to contact the operator for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 30, 2017

Hi Charlie2326,

Have you received your withdrawal?

Thanks,

ThePOGG

User icon
ThePOGG
September 1, 2017

Hi Charlie2326,

I've deleted the second complaint you've submitted. Your initial complaint about this issue is still open and the appropriate place to manage this discussion.

I'll contact the operator and see if we can find out anything for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2017

Hi Charlie2326,

Unfortunately Ramses Gold have been entirely unresponsive to our repeated efforts to discuss this issue with them. At this juncture we have no reasonable expectation of this situation changing.

All I can suggest you try is contacting their licenser Curacao eGaming but you should be aware that historically this body has been of very little help to players.

Sorry we couldn't be of more help,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

Charlie2326 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 22, 2017

United States country flag