Found for the Player - Ramses Gold casino have stopped communicating with this service and have neither paid this player nor justified non-payment.
Read our Ramses Gold Casino Review.
I opened an account with this casino, I wagered the bonus and continued to play. I decided to make a withdrawal of 900euro. I received an email stating that the withdrawal was pending and I would be contacted by email to verify my account. I went ahead and sent my documents to verify my account anyway. I check my account statement two days later and seen that it said the withdrawal was cancelled but it had not been put back into my account. I have contacted live chat 5 times about this and was told each time that it was a technical error and it would be rectified in 24 hours, that was 7 days ago, I was told last thursday to send an email to [email protected], which I did. I have heard nothing back. I spoke to another agent last night and queried as to why I had not received a reply from my email, she then suggested it would probably be 5 or 6 days before I would receive a reply, when I queried this with her and stated that their website said that you should receive a reply within 24hours, she just terminated the chat...... I would be grateful for your advice..... Thanks
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Ramses Gold - Withdrawal Cancelled
Posted by hoochey
April 10, 2017
hoochey consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 10, 2017