Reel Island - Did'nt pay the my wins

Hi hessumon - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please quote the exact reason the operator provided for non-payment.

Thanks,

ThePOGG

Hi hessumon,

I'm following-up on the above?

Thanks,

ThePOGG

Hi hessumon,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Yea, I need still your assistance, they sent me back my deposit, but their refused to pay my winnings so I have got 100euros from money that I marked to missing money. I have sent my ID my banking information, banking statements and address verification.

Thank you

Hi HessuMON,

Please quote the exact reason the operator provided for non-payment.

Thanks,

ThePOGG

Hi HessuMON,

I'm following-up on the above?

Thanks,

ThePOGG

Here is whole message that they sent me. i translated it from finnish to english

Hi HEIKKI

Once your account has been reviewed by our compliance risk management team, it has become apparent that you have used the casino fraudulently.

In accordance with our Terms and Conditions, we reserve the right to terminate your account at any time for any reason, so the following steps have been taken:

1. Your account will be closed immediately.

2. A deposit of 100 euros will be refunded

3. All winnings will be confiscated

If you try to open other accounts in the casino group, they will also be closed and any accumulated funds will be forfeited.

Regards

Casino management

Reel Island casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG