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Regent Casino - Never received my funds
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
Read our Regent Play Casino Review.
Player's Complaint
I had a win with regent casino
On October 27 2020.
Part of my funds were processed on November 2,2020 and received within 5 minutes, the same day.
The second withdrawal (3032) was processed on November 3, but never arrived in my account.
Chat had said to wait the full 24 hours for e wallet payments. It now has been a week.
Can you do something ?
7 Responses
Hi ThePOGG,
Thank you. I understood you wish to wait till the 20th.
I just like to mention that the casino has done nothing in their part. I have sent 4 emails already. They reply with " we have contacted our payment processor ".
Sorry to say but a payment processor does not take over 2 weeks to reply.
I still do not have my missing funds.
As you are the ADR, I would appreciate if you can contact them today.
Hi,
No funds as of today.
Hi Wildinstone,
Please copy and paste the last communication you received from the operator.
Thanks,
ThePOGG
Hi,
There last email.
We thank you for contacting us at regentplay
We are writing with regards to your missing withdrawal. We have initiated a query with the processing company and will advise you once we have received a reply.
Should you have any further questions, please do not hesitate to come to LIVE CHAT or send us an email ticket from the Contact Us page.
Kind Regards
Hi Pogg,
It was solved at the same time I posted my previous comment.
Thank you
Hi Wildinstone,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
Wildinstone consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Regent Play
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
November 12, 2020
Hi wildinstone - welcome back!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG