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Rich Casino - Account closed with no reason (120€ cash balance)
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Rich Casino Review.
Player's Complaint
Hello.
Yesterday my account on Rich Casino was closed due to "several inconsistencies" according to their support team. I was trying to understand what kind of inconsistencies but they didn't reply to me. Note that i never deposited on Rich Casino. Few months ago i won 120€ on no deposit free spins.
My intention was to make my first deposit in order to withdraw at least 100€ of my free spins winnings (100€ is the max withdrawable amount from free spins). But, for my surprise, my account was disabled without any valid reason!
Hope to have some help with my issue.
Thank you!
4 Responses
Hi 1987lulu,
Can you please confirm the username and email address associated with your account?
Thanks,
ThePOGG
Hi 1987lulu,
I'm following-up on the above?
Thanks,
ThePOGG
Hi 1987lulu,
If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
1987lulu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Rich
- Curacao eGaming
- Fifth Street
November 13, 2020
Hi 1987lulu - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG