Rolletto - responsible gambling

Hi youngdad92,

This is now the 5th complaint you have submitted to this service. All 5 complaints have related to responsible gambling issues and in each of those we have directed you to our free responsible gambling tool BetBlocker. Had you installed this app, you would not have been able to access Rolletto to lose further money gambling.

This operator is another Curacao licensed operator. There is no requirement in the Curacao licensing system that would require self-exclusions at one property to be carried over to any other property. As such your self-exclusion at MyStakes would only apply at MyStakes.

Did you inform Rolletto that you were having problems controlling your gambling?

Thanks,

ThePOGG

its not just responisbal gambling , they even took 250 euro from me with out credit my account , yes , I even said I have taken loans to play there. thank you . I have bet block on my computer , its hard to have a gambling addiction , I am sorry.

Hi youngdad92,

I understand you may have made statements that alluded to having issues with gambling, but did you directly tell the operator that you were a gambling addict? This is a weakly licensed operator. Anything other than a direct statement is not going to be enough to argue a case on.

If you have BetBlocker on your computer and running correctly you would not have been able to access the Rolletto site. If you are experiencing technical issues with BetBlocker, you need to contact user support at [email protected].

Thanks,

ThePOGG

Hi youngdad92,

I'm following-up on the above?

Thanks,

ThePOGG

Hi youngdad92,

If we haven't heard from you by Friday the 17th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG