Slot Wolf - Self Exclusion

Hi tijmdv - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your complaint specifically - when you requested your previous self-exclusions, did you at any point ask that they be carried over to other properties on the license?

Thanks,

ThePOGG

Hi There, I told them that I have a serious gamble issue, I also have a lot of screenshots and prove that they confirmed that I have a gamble issue. Also I have screenshots of money transactions after I told multiple properties of the casino that I have a gamble problem and of course screenshots where they confirmed my self exclusion. Best, [EDIT]

Hi tijmdv,

I understand that you have asked for a self-exclusion at multiple properties on this license. But I still need to know whether, when you were requesting any of these self-exclusions, you requested that the exclusion be carried over to other properties on the license?

Thanks,

ThePOGG

Hi didn’t asked if they could carry it over to other properties but I told them I have a gamble problem...

I have to add that I didn’t literally asked for the exclusion on multiple accounts but it was very clear that I have a serious problem, they knew that and confirmed it. I sent you some screenshots, I have more if needed.

Hi tijmdv,

I understand that you have informed them you have a gambling problem, but the regulator's position on this is clear - if you do not request your self-exclusion be carried over the self-exclusion would only apply to the property it is requested at.

Thanks,

ThePOGG

So that means I don’t have a case?

Best

Hi tijmdv,

Unless you have asked for your self-exclusion to carry over to other properties on the license the self-exclusion would not apply to Slot Wolf. As such, no, you would not have a case.

Sorry!

ThePOGG