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SlotWolf - Casino not approving withdrawal

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slots Wolf Casino Review.

Player's Complaint

I have tried to withdraw my winnings over a week ago on Friday. I've already provided SlotWolf with all documents they requested. The documents were approved. I've already played over 3x the amount I deposited which they've also requested I do. Whenever I speak to a live chat representative, they claim that it is currently being processed. It has been a week they say the same generic response. They do not give me any reason for the delay. They claim on their website that all withdrawals take at most 12 hours with most of them taking less time than that. Note that they used the same delay tactic when I initially deposited the money. It took SlotWolf 2 weeks to deposit the money into my account after I used their e-transfer deposit method, and only after I made a complaint on another website. After I made the complaint, they instantly deposited the money. They used the same generic responses back then to delay the deposit.

Read the casino review

5 Responses

User icon
ThePOGG
September 6, 2020

Hi darkfox1990 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi darkfox1990,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi darkfox1990,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
darkfox1990
September 25, 2020

Hello,

The issue was resolved after contacting Slotwolf and telling them I've made a complaint.

Thanks for the help.

User icon
ThePOGG
September 28, 2020

Hi darkfox1990,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

darkfox1990 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 6, 2020

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