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SlotWolf - Freezing of funds and disabling of an account due to claimed duplicate account

Ruling

Found for the Casino - Slotty Vegas have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our SlotWolf Casino Review.

Player's Complaint

I played on the casino in question during the last week. I took their welcome package of three bonuses and deposited with the first bonus. I got lucky enough to win something and withdrew the money, no troubles there, everything went well. Then I deposited with the second bonus and unfortunately lost all of it. Then during the last weekend I deposited with their last bonus of the package and got lucky again. I tried withdrawing the money but I first received an email stating that I will no longer be eligible for bonuses on their casino. Later the next day I received an email stating that: During the check of your account, we found out that your account is duplicate. Due to the breach of our T and C we had to subtract the winnings to the deposit sum. I tried logging into my account but it is disabled. I went to the live chat for help to resolve the matter but they did not provide me with any other answer than the one from T and C. As I dont have an account on Slot Wolf from before I dont really understand their decision and unwillingness to resolve the problem at all.

Read the casino review

2 Responses

User icon
ThePOGG
May 26, 2020

Hi rqapelaa - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 29, 2020

SlotWolf casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

rqapelaa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 26, 2020

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