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Spin Casino - Still haven't received my two withdrawals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I withdrew 2 different deposits 1 for 1850 and 1 for 2150 and I still have not received the money I keep reaching out through the chat and they keep giving me the run around stating that I will be receiving the money by End of business day I still have not received them On February 10th The deposit was withdrawn from the casino on February 2nd and the 2nd deposit was withdrawn on February 4th

Read the casino review

3 Responses

User icon
thepogg
February 11, 2022

Hi Nawdney - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of February let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
February 26, 2022

Hi Nawdney,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
March 5, 2022

Hi Nawdney,

If we haven't heard from you by Friday the 19th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Nawdney consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Casino
  • United Kingdom Gambling Commission
  • Bayton Limited

February 11, 2022

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